SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crossbones (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crossbones.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Hello, just add manual for change of lens in the frame, the rest everything very well, the product and the delivery time ... congratulations ....
10 number glasses. Came in week 2.
Fast shipping,thank you again for your service
Very fast delivery. And very good product. Thank you
The order was for a long time. the first product was lost sdekom but after communication with store he sent the goods again. and all successfully reached. prodovets and honest thanks to him. Recommend.
Everything in order!!! Took because of Brazil
Is as D is cribe, something else is the quality of the lenses But in set good purchase.
Excellent product
Delivery very fast. Packed well. Quality for this price and packaging is very reasonable.
Took the ride Mote. With каской very well. One narrow face worse. Me clearly got
Quick delivery.
Funny glasses. Sit comfortably. Recommend.
Ochechi оправдывдывают price and even more! Thank You, when the parcel was lost me call girl and the broken Russian asked to cancel the dispute, promised to send new points!) after two weeks they arrived in Chita. store 5 points and success!
Very quality nice of the product, as indicated in description.
Kit is cool. Still not used. Only the glue that's glasses structure out and so is a little sticky.
Good quality very comfortable, not realize how menyayutsya glass, but then understood their need to squeeze in general is very good purchase aliekspress
thank you for the item i realy love it.
Match the description.
Excellent points. Maybe will still be ordered another version.
thank you for fast shipment. general glasses good quality however, small отклеилось need and seal repair. good luck!
bought 20 jun and received 14 JULY Bogotá colombia home. look good now no probarlas
but it's all very long 50 meryl not more, for this price is normal say relatives
exactly what buscaba
Great
nickel, merci
It’s good as l expected it’s cheep up to the money I pay
very nice. however only 1 das lenses is polarized, but at value look great.
I use them for my motorcycle. Excellent fit and finish. Ordered a second set just to have an extra.
packed perfectly, high quality made but as sample проверочном glass polarizing medium. compared with my polaroid sunglasses, слабовата polarization. excellent quality and price general!!! and recommend store.
Very fast shipping.
very fast delivery
excellent glasses fast delivery
motorcycle glasses used to take... not bad.
гарне пакування. надзвичайно швидка днів shipping for 14, україні укрпошта-on. гарна якість. дякую роботу гарну for store!
+ + + + +
How to change the lens?
product top store considerate chego in 30 days
Thank you, I received the purchase correctly.
come with 1 glass царапиной
glasses good
plastic little smelly, standards and so
really goods, full complete, delivery fast, сдэк firm. come to, taken away glasses. like сужу very important and. enthusiastic it. thank you store!
glasses, bulletproof they doubt, not светофильтров продумана replacement, that either with выковыривать probability must break. in all the rest.
health all! glasses all comfortable important to me what i устроило shipping and order satisfied with the store!
good figment
fast, good !
very nice glasses, fast shipping! thanx!
Great stuff
ALL OK
бысро delivered glasses, but not поляризацию passed test