SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crossbones (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crossbones.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Огромное спасибо продавцу за очки. Надежная упаковка, имеется футляр.Товар полностью соответствует описанию. Проверяла пока днем в солнечную погоду, отличная видимость. Из-за отдаленности моего региона шел долго, Продавец отправил товар быстро.
Excellent! Very good, flexible arm, nanosniki wide, adjustable. Very happy. Arrived in the bag, bag in box. Ordered the same yellow for drivers, too cool.
As always good, the third points, thank you!
A happiness to wear. Glasses fit for famous brands. Seller effective. Perfect!!!
very good quality product
Arrived in two days! Quality is better than expected. Aluminum frames are sturdy and look good. Lenses appear quality and are polarized, as advertised. The included case is a firm foam with cloth covering. It looks good. Overall, very happy with the product. I will use this supplier again.
IN the process of delivery of the goods were damaged. Despite the fact that the glasses were in protective hard camera bag. Not saved. The Seller is done! Returned The money without a head-butting. Uvazhuha!
little adjustments and the glasses fit and feel comfortable.
Good quality and work very well!
i have a Little bit bigger head and they fit lerdectly, how ever there is space between nose and glasses so if you dont like that maybe find different model. everything is perdect they are poparised i tested them !!! i absolutely recommend the store
неплохое качество. для головы средних размеров
thanks the product is nice but it sounded like as if my face is a little big
case yourself cloth glasses. hight quality all. not only have паллароид effect on outside and no glare. recommend.
shipping быстроя good quality. thank you.
fast shipping неплохие
otimo product, is the second that ja buy. ate the proxima.
metal frame good quality окуратно cut to дужках заусенцами with the gum. glasses love yourself
quality is not very
заказываю second time. all as always excellent! recommend
excellent product excellent store
the products, many thanks 3 weeks reached my hand as soon as you can.
They look good, feel good, come with a nice case, knock down glare, and I love the hinges on the arms.
was packed well, all дошло safe and sound. look very high quality and appearance. покупала husband, hope it will like them. подмосковье fast delivery
very good figment
Parcel arrived quickly the quality is good
Good quality. 10 days to US by e-packet. Thank you
Excellent quality, fast delivery. the second time first it took a yellow
All ok need to take, I recommend
Good points, quality corresponds to the price. took the tinted glass, for sunny weather is quite suitable.
Excellent points. 7.08.17 ordered 22 received. thank you.
EVERYTHING excellent, arrived fast to Honduras, 17 days
Super I am expecting the worst. description corresponds recommend
Glasses arrived in perfect condition very well packed. excellent quality lightweight material excelent lenses. arrived two days before the day parental my husband was even more beautiful with them. store sent a card where it is possible to see a fish with the glasses. like it very much. thank you mr. seller. I recommend the seller and recommend the glasses both of great quality.
Spectacular glasses !!!!..thanks !!!!........I am very satisfied !!!