SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crossbones (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crossbones.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Хорошие очки, отцу понравились...
По качеству вроде норм, все пришло как описано. С доставкой задолбался ждать. Заказал типо с Москвы, пришло из Китая. Ждать пришлось в три раза дольше
It's faster. Less than a week. The quality is good All match the description.
Ok, prima impresie,vedem în timp cât rezistă. Very good first impresion...see how long #rezist
All OK.
Exactly like the anucio, missing test.
These glasses are really nice. Got them for my motorcycle and they will definitely work well. For the price these guys give you a lot of extras like 3 sets of different color lenses clear, yellow, and brown. They included a hard shell carry case as well as a cloth cary. 2 types of straps were in there .One pair is used in place of the arms of glasses...Good deal would definitely buy again. Thanks
Items like, the quality is good. Very disapointed Express Shipping Service SDEK, доставлявшая me the city parcel 10 days.
It's fast, I review later writing. Well packed, glasses super, the third buy, now for friends. Sdek delivered directly to your home.
It 'S very quickly To door The quality is good
Glasses of decent quality for this price, but the coolest in them is the case)
Delivered e package quickly, high quality sunglasses, just like the picture
Excellent arrived foremost Well… foremost luxury
Good quality, Recommended...
Only black glasses are polarized, and quality is poor, but for this price it is ok.
Excellent points. Took the motorcycle. Unfortunately, flying sand in the eyes, no. The weather deteriorated in Edge
Excelent is features, the product is as in the D is scription.
Arrived fast. Glasses very good.
nickel Merci
Good
Super sunglasses, a second time, respect and uvazhuha
It Is well-made eyeglasses frame comfortable, well packed, hard case. Recommend store.
The three of us just ordered all well packed normally
It's fast, quality excellent, fit perfectly, that's really was no card to check points
Excellent service, earlier than expected!!!
Order came quickly 2 weeks before. буинска P. BECAUSE it's all in one piece, packed well. super-duper sunglasses in real life glass poloroid. for the money better not buy, and the quality is very good. store and store advice. Five stars with me.
Come quickly, is not understood as Squeeze glass to change to the other.
Excellent and very fast. Thanks
good
Not clear as to change the glass?
Excellent points, on my head got good the quality
Very comfortable glasses, recommend. Many thanks to
Looks good, value for the money so far. I don't think it will block all the wind from my eyes because its open on the bottom side but we'll see what it is like on the motorbike ( and with my lenses )
Good packing. Everything ok.
Fast delivery and good glasses ;)
الربل Elly inside Mo rider مظبوط والفينشنج its right to you it
Very good glasses, I'm happy with its quality and the store recommend. Thank You.
Unfortunately too big and the Windshield covers also not the whole Eye AB
Guzel manf recommend.
Glasses are very good, design modern, functional, fast delivery, thank you.
Perfect
Thank you very much!!!! glasses, great!!!! and was immediately tested on a motorcycle, a good overview, at a speed of 150 km in eyes blowing, the build quality is the top!!! store recommend!!!!
All as expected
Quality good points. Only the hard case just fell off shotgun.
great quality
Fast shipping everything alright.Thanks
A great product. Fast delivery, packaging of very reliable. All happy. Thank you very much!!!
Excellent product!!!
Nickel Thanks. but I got tricked into the model, it are pretty, but I'll recommended a new pair.
Good quality, delivery fast.