SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crossbones (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crossbones.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The glasses should come with a manual. Many are afraid to replace the lenses. That I didn't get for fear of breaking.
Excellent
Really nice item. Lens polarised really easy to use. Awesome in all aspects. 100% Recommended.
Glasses Super! Definitely worth their money.
I'm very satisfied
The goods were sent and came to the address very quickly-G. Vorkuta. Glasses are wonderful. Look how they behave in the winter.
absolutely great for bikers... no wind entering... amazing
Thank you Sellers, shipment dotarła fast, consistent in description and quality very good. Yours
Points so-so, expected more from Chinese glasses for 1000 rubles.
Recommend super cool sunglasses for the money. Look for good qualitatively and what will see in the future.
The item arrive Very quickly. Delivery was within 3 days after ordering! The product (C6 glasses) seem to be of good quality plastic, with all the different lenses & accessories correctly present. I hope that the ongoing quality is good & that the glasses will last for some time. Only time will tell. So far very satified & happy with the purchase.
All right
Delivery 1.5 month to Israel, all packed well, all as in description, rekamendu goods and store
All ok
Super glasses, came in time, packed well complete, rich, on the face sit like poured. Glasses change well, but you need to understand how then everything is simple)))! Dark glasses polarizing the rest are simple, but with their task fail. Prodovets recommend!
Everything goes.
Great quality, as usual, many thanks !!
good
Очки хорошие. Вот весь комплект. Остался доволен.
It's fast. It's a lot of components, beautiful sunglasses. Here's the cheapest price.
Óculos muito bom lentes polarizadas perfeitas
Look good and fit well
Very good, comfortable. Recommend.
it is al ok
Great Product. Thanks.. all came good
Very much, thank you!
прикольные очечки
Venía la goma rota
Товар был доставлен очень быстро, курьером. Но товар пришёл не качественный. Запасные объективы (3-комплект) из каждого комплекта левый объектив нестановится на штатное место(((( пришлось открыть спор! Продавец убежден, что я просто не знаю, как использовать продукт, но те объективы что были первоначально установлены, без проблем вынимались и встовлялись, так что у меня есть пример того, как они должны действовать!
Очень быстрая доставка
Очень быстрая доставка
пришло очень быстро, заказал 10 вечером, пришло 15 вечером, стекла вставляются плотно, все запасные толще чем поляризационные. Достаточно гибкие, сломать тяжело, по большому счету доволен.
Заказал 10.11., курьер привез к подъезду 15.11., Нижний Новгород, я просто в восторге!!!!! Очки соответсвтует описанию и комплектности. Очки классные, сделаны аккуратно, все надписи на очках, ремешках сделаны четко. Одночназно рекомендую продавца и его отношение к покупателю! А продавцу процветания и успеха!
Thanks..
очень быстро доставили. очки пластик. за такую цену впринципе нормально
доставили в СПб через 3 дня - рекорд! качество огонь!))) буду советовать всем мотоциклистам!))
прочитал отзывы и заказал и пожалел,внутреняя прокладка ужасного качества отклеивается вся кривая черезчур мягкая, брал для работы зимой на свежем воздухе чтоб не запотевали но эти запотевают на раз, всё из за прокладки.
ME GUSTAN LOS LENTES
класс
Все пришло очень быстро. Доволен.
otimo produto é a segunda vez q compro pra presentea meu marido gosta muito do dele super recomendo e chego no prazo. obgd vendedor
produto de excelente qualidade e a lente é realmente polarizada . Vem até um teste para confirmar !!!
Excellent service
Excellent service
Kk
tutto ok
por el precio estan muy bien. aunque seria bueno que fueran mas solidos (venia con todo lo que especifica)
todo perfecto.
Дошли быстро. Не давят. Все как в описании.
Good