SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crossbones (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crossbones.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Works very well and strongly for field trips and recommends a recognized thank you
Externally, everything corresponds to the description. Delivery from the warehouse of the Russian Federation to Moscow 3 days. Came charged almost completely without one division. I did not try it from him. When connected with a complete USB wire to the phone showed on the monitor current 2.1a.
OK
Delivery 3 days. I take the second thing-a great thing.
I order the second one, very satisfied. Last year, four times I started cars of friends at the time of vacation. Even the fourth time, diesel 2 liters.
very good!
Delivery from Russia. Quickly, to the entrance. Looks good. Thank you.
All good)
Ordered on June 4, received in 5 days-June 9 (Moscow). Cdek delivered a courier straight home. I bought to start a car with a fully sewed battery (Lexus NX) in 3 months. Twice fully charged gkfly and connected it to the battery. Cars-he immediately completely discharged in a few minutes, charging the battery. Machines. But after that, the car at least began to react to the alarm and flash the lights. Post the third full charge gkfly machine started at the first attempt with half-turn! (But gkfly immediately sat on 60%-2 strips of 5 left). I am very pleased with the purchase, because, frankly, I thought that nothing would happen. (Smoking from another car is impossible-everything is made and you can not drive to the hood. Take off the battery. And bring it to someone on charge-also was not the best option).
Everything is fine. Without problems, the car starts. Tested on VW Golf 2 (1.6 engine) and BMW E36 (M50 2.0 engine). The flashlight is not brighter than the phone flash. Charges cell phones as from native charging. Definitely recommend to buy. A set of all kinds of adapters and wires is very large.
Ahhhhhhhhhhhhhhhhhhhhhhhhhhh
Everything has come. Everything works. Please buy. The only thing I was surprised that he was small .... Thought it was bigger. In the photo, they increase too much... But in the description the parameters are written.
Great stuff. Shipping and shipping fast
Everything works
Ordered 28.05. 2020, brought the courier DSK 10.06.2020. Packed well. I did not communicate with the store. The phone charges, on the car did not try, from the network charges.