We want you to be satisfied with your purchase. If you need to return an item, please contact us first at info@crossbones.biz and include your order number.
Returns
You may request a return within 14 days of receiving your order. Returned products must be in substantially the same condition in which they were received and include all parts and accessories supplied with the product.
Please do not send products back without contacting us first. We will provide the appropriate return instructions and return address.
Return shipping costs
If you return an item because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the cost of return shipping, unless applicable law requires otherwise.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order number and, where appropriate, photographs showing the issue.
Where the product is defective, damaged, or incorrectly supplied, we will provide an appropriate remedy, which may include replacement, repair or refund. Customers will not be required to bear return shipping costs where this would be contrary to applicable consumer law.
Refunds
Once your return has been received and reviewed, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Where applicable, refunds will be processed within the time limits required by law.
For customers exercising a statutory right of withdrawal in the European Union, refunds will be made within 14 days of notification of withdrawal. We may withhold the refund until the goods have been returned or until you provide evidence that they have been sent back.
Original shipping charges
Where required by applicable law, standard outbound delivery charges will also be refunded. Additional costs resulting from choosing a more expensive delivery method than our standard delivery option are not refundable.
Exceptions
Some products may not be eligible for return where an exception is permitted by applicable law, including products made to order or clearly personalised, or sealed products that cannot be returned for hygiene or health-protection reasons once opened.
How to request a return
Email info@crossbones.biz with:
your order number
the item you wish to return
the reason for the return
photographs if the item is damaged, defective or incorrect
We will reply with the next steps and, where applicable, the return address.
Do not return items to the address shown on the shipping package unless we specifically instruct you to do so.
If you have any questions about a return or refund, contact us at info@crossbones.biz