SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crossbones (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crossbones.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Хоть и написано , что линзы пластиковые , но...... Я предполагал , что это будет действительно ПЛАСТИК , а по факту почти пленка толщиной 1 миллиметр. По вопросу отправки и доставки вопросов нет . 12 дней.
Top qualité. Merci
Good product as described the foam is soft but the glasses are a little big for set with headset motorcycle
Absolutely love the design and it’s super comfy! I got this for my Hanji cosplay from Attack on Titan and I love the retro design plus I can use it for other stuff too!
Absolutely love the design and it’s super comfy! I got this for my Hanji cosplay from Attack on Titan and I love the retro design plus I can use it for other stuff too!
Review of limited scope and not comfortable to drive around town, outside the city in a straight line is not bad.
Go for a photo shoot
Got a coupon for 20 $. Thinking that the store will not send, but it turned out to be honest and I received your product. Delivery fast. Glasses spectacular
Обманщик! Ещё пришлось из-за него спор открывать (
Honest store all about ochem agreed, shipping more than a month.
Bought the мегаскидке, the store was. As a result of the glasses is not sent, I would also for P not sent. Put 5, and advice not fooled by дармовщинку.
Купил по мегаскидке, ошибка продавца была. В итоге очки не отправил, я бы тоже за 22р не отправил. Ставлю 5, и совет не ведитесь на дармовщинку.
Employee stock randomly sent me Hu * nude in a bag. Seller, very polite and agile, promptly apologized and returned the money. Now I have Hu * Nya in a bag! Ball! Thank You Very Much!
Сотрудник склада случайно выслал мне ху*ню в пакетике. Продавец, очень вежливый и расторопный, незамедлительно извинился и вернул деньги. Теперь у меня есть ху*ня в пакетике! Шара! Спасибо!
fast shipping was glasses отслеживалась frayed just come all the way
too big for my face thin enough, but the product is very beautiful.
Полностью соответствует описанию! В целом доволен
Goggles have purple tone. In photos they look bronze
Крутые очки. Очень все понравилось, продавца рекомендую!
Пришли очень быстро, только стёрт один выступающий бок. Описанию соответствуют. А край я просто подкрашу.
Качеством товара довольна, полностью соответствует описанию, пришёл довольно быстро.
Got the goggles fast! They are amazing! I must say, I don't really like how it looks when you wear them "properly", but wearing on the top of the head creates a great look! Not bad quality, soft padding and the strap can be regulated. Love them!
me arrive free figment inside time set, Is very nice chord-las specifications. thank you.
Good quality, very clear view.
Fantastic store. Will buy more
-2 weeks отличилась custom our sure! father like, biker бывалый while it!
is good for one cosplay, but the vision stands extremely limited by thick foam.
очочи антуражные beautiful. smooth frame glass clean. pu leather. can replace if the natural. реуонструкций and photo for. recommend.
the GOOGLES are as i expected, free shipping Shipping was Rapido and good Attention, recommend
Excellent service, fast turn around. Product was exactly as described.