SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crossbones (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crossbones.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent product. perfect fit. winter is here now in NZ. I will be wearing it every day.
It fits perfectly! And looks great. Doesn’t come with a battery though
Makes what it. Only smells the very strong after chemical agents. Depends now for three days on the air and it is not really better, despite perfume and febreez.
Just fire
All OK, heitzt not bad :-)
Works well
ok
Thank you!
I ordered an XXL vest after determining my size from the chart. It fits perfectly snug over a T shirt, not bulky!....I am 5'8" tall, 182 lbs, 41.5" chest. I bought a 10,000 mah battery pack from The Souce and the heating elements warm up fast, the medium heat setting works best for me, the lowest heat setting was barely noticeable but would be good once you are warm enough.
Excellent. As described. Size is good. Shipping was really fast. I advise!
High quality product ee fabrucation, inner fleece, neoprene outside The measurements provided are excitable. Efficiency is there for the first minutes. Ideal for bikers under the leather jacket with lining. Delivery eight days for the order on the French site
Vest as described. Heat up fast, plush fabric inside. Comfortable wearing though the first few days smell. You have to take a minimum size more than you use habitually.
The material looks pretty good and works fine, the only thing that's small to be 3xxx doesn't get me to zip up. The measurements are not exact vary in several centimetres less than the ones it marks for the 3xxx. but the product is good, thank you.
Good Workmanship. Comfortable to wear
Size wzięty largest for a person of the increase in about 175cm fit Butt Product works and I am happy Long walked Recommend
Very satisfied with the item . Height 165cm, weighs 67 kg and XL fits Contact the store easily , pleasant when I contacted and replied to the message very quickly I will buy more for my parents and wife . This seller, I recommend
This is the second vest. Both warm well, but there is one but. The smell is certainly unpleasant. His wife has a taste of iron in his mouth. Perhaps someone will not have such a reaction. And because of the synthetic material and quite warm inner lining soars. Maybe the temperature on the street was 0 degrees and was not so cold to understand to the end what and how. We don't have frosts yet. Let's see further. I recommend, but consider these nuances.
Static electricity is generated by endothelial If you change the skin material, it is a 100-point product
I got a 2xl vest and it was very very small like a medium in the USA make sure you order 3x higher
Warms well