SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crossbones (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crossbones.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
all ok
case for 21 come. normal and less more packed пупырки two. meryl before your phone but hardly ordered in total then влез (meizu m5) case size. all the rest in satisfied.
The item arrived fast, faster then i tought. The case didn't fit with my phone so i ordered another one bigger thanks.
delivery before the moscow 9 days. for nokia 6.1. store recommend.
Доставка до Москвы 12 дней. Качество супер . Но к сожалению размер S для Nokia 6.1 оказался маловат . Заказал М.
Bon produit , satisfait.
great job
I'm very satisfied
I'm very satisfied
muchas gracias
чехол очень большой для 5 дюймов
very quick
doesn't lock in to the bracket properly no chance of putting it on my bike unless I want to loose my phone yes it was cheap but a total waste of money
взял М-ку. для самсунг s7 немного великоват, но со всеми вкладками идеально лег по экрану. потоньше бы. на мот еще не ставил. незнаю как в дороге. доставка супер быстрая. 2 недели до Камчатки.
El producto bueno solo que llego una platica partida y no hace bien contacto
Продавец отправил товар в день заказа, пришел за 10 дней в Ростовскую область, чехол очень хорошего качества, воду не пропускает, на S7edge подошёл идеально, сенсор в чехле работает хорошо. Товаром доволен, продавца рекомендую.
Отличный продавец!
Товар отличный. Пришел за 11 дней. С размером немного не угадал, великоват но с помощью русской инженерии подправил. Продавца советую. От слежка подробная.
действительно очень быстрая доставка. 12 дней до Москвы. чехол хороший, в размер М отлично влез oneplus 5t. сенсор срабатывает через чехол даже в перчатках. пока только один минус — сильно бликует на солнце, приходится выкручивать яркость телефона на максимум. внутри чехла есть подкладки из пенки, если их вытащить, то отлично помещается ещё и повербанк. чехлом доволен, заказал бы ещё раз.
До СПб за 10 дней. Цене соответствует. Рекомендую товар и продавца.
4x redmi on used to take, screen полность visible, but even гдето 1 cm flanked case
perfect case! fast shipping pretty.
good product arrived fast. recommend!
подошёл size, приемлемое quality, your money worth it. шла нововоронежа parcel to 9 days.
excellent quality, fast shipping read. подошёл me. touchscreen.
order received, quadrics installed on, must be in place where have.
excellent store! sent very fast, packed quality!
fire all)))
perfect подошёл on iphone 6
good
merci
iphone 6 on fit's! and very fast, moscow to доехал one week)
2 came send in ukraine. fit your smartphone to my. used on the bike. in order extra трясло less to use when fixation. buy satisfied. and store recommend.
fast shipping case excellent. thank you store!
Shipping rapidisimo and figment Which such as covers and decent high quality. handmade works KEYBOARD MVL traves fashion plastic bag COVER
vely good holder. works touch by cover
fast, how to all.
good product thanks ~~ &^^ with fast shipping
the kind of goods qualitative, touch running, under any наборная liner have thickness. well packed. delivery fast, отслеживался track completely. goods store recommend.
the 2 adr zenfon подошёл wonderful, reliability cause questioned the mount adapter case
classic for my 100% fit honda. motorcycle bought, fit. many adapters. interesting whether at will not fall off
ok
it is very fast-less two weeks. but broken turned mount. хлипкое very. opened quickly and promptly returned dispute money. store recommend items no. though which has been over the wait.
very good quality and super fast shipping, about 2 weeks .. the size m fitted perfectly to one sony xperia E5.. very happy with the product quality
paid 31.03, like 18.04 received. none hole for charging. not to view window внушает confidence, quickly that seems затрется .. see'll
very good. quality materials height, влагозащитой zipper stitching and tightness. fit under size l-8Plus iphone used to take. болтался phone inserts to add enough quantity. recommend.
looks good quality price, 15 days received, compatible size m and big enough to my mobile or my gps
shipped quickly, like all
quality all normal, star minus but for wide field that sides, right left with buttons and bottom row перекрывают turns of the screen, if take turns diagonal more, the phone will dangle inside, if take less the overlap and bottom sides.
all, thank you.