SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crossbones (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crossbones.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Fastening on the look flimsy. But there is a safety loop, so it's not scary. For its price is a great thing!
Quality Hood, walked from China exactly 51 days.
Quality is good. i recommend it.
Размер соответствует описанию, всё супер, как и ожидал. Спасибо.
за 5,6$ нормально, правда я сомневаюсь, что долго прослужит. крепление хлибковато и водонепроницаемость тоже вызывает сомнения. приехало стечении месяца или даже быстрее. на руль д25 мм впритык,там ещё 2 резинки (прокладки, чтобы хром не царапать) идёт, так одна у меня не влезла. где закручивается фиксатор, там отверстие под гайку, но самой гайки нет, но есть резьба и а корпусе, непонятно, то ли можно и так и так крепить, то ли забыли положить, ладно это не проблема доделать. опробовать не получится, не сезон. кстати чехол очень большой, можно насовать много чего, у меня телефон 5 дюймов, так он там со свистом... можно дюймов 7 засунуть. пленка сенсорная.
товар отличный. чехол качественный. для redmi note 5+ чуть великоват. продавца и чехол советую.
Çok hızlı kargo İçin teşekkürler! Çok kaliteli ve sağlam malzeme! Telefon hiç zarar görmez ve su geçirmez! Harika ürün ! Ama bir eksi var. Takılan yeri sabitlenmiyor. O yüzden sürekli çıkıyor. Yapıştırıcıyla yapıştırmak gerekiyor. O da kullanışlı olmuyor.
заказывал 11.11 18 пришло 30.11 18 всё отлично
Огромное спасибо продавцу. Упаковоно шикарно, дошло быстро, все целое. Спасибо тебе китайский друг!!!
в целом неплохо, немного несуразные размеры но в комплекте достаточное количество прокладок под любой телефон, брал размер ,L на 5.5, малех болтается. на ощупь вполне качественно
Заказал 2 товара зачем то отправили 2мя разными посылка. Небольшое сесоответствиие с размером в целом за 300р норм. Размер М
все хорошо !
Товар получен. Соответствует.
good store and good quality
Хороший держатель. Сделано качественно. Sony Xperia Z5 поместился идеально. Очень быстрая доставка, до Санкт-Петербурга всего 12 дней. Продавца рекомендую!
el primero vino con una pestaña rota, se lo indique al vendedor y me envio el repuesto.
el primero vino con una pestaña rota, se lo indique al vendedor y me envio el repuesto.
muy mal enganche del soporte al soporte que guarda el móvil se suelta tendré que pegarlo
Description of pleased metal not plastic on the yoke attachment to the steering wheel, IN general, the quality is good. The Only Thing it is desirable to the presence of a lock on the site docking bracket with case phone/can jump/ did простейшую revision-inserted between flanges square thin rubber/at cuddle to each other; then gives the necessary friction and attachment strength, THANK YOU store for efficiency,
The product not fixed not well
Super! Arrived very quickly! Stickers for free! Recommend!
It is for 3 weeks! Will test in, will add a review!
Goods arrived very quickly. All quality, thank you very much.
La taille
Excellent
Very fast shipping to Moscow (6 days), store put two sticker as a gift, thank you! The quality is great, thought to be worse, but really cool. Even the company is on the other side! Took special little larger, to use with Sony z5 compact and IPhone 7, to phone chat in покмплекте have paralonovym insert, they can fix the phone properly. Highly recommend seller, the cheapest of all similar, with high-quality mounting.
Quickly. Price-quality. Touch not working through it, so the zipper the shaky item.
Well, the only connection between the cover and mounting hardware garbage, will have to it on the glue. Without this cover is not fixed.
Latch weak added both sides scotch became stronger. Otherwise all good.
To Kiev for 3 weeks, quality standards, taking for iPhone 5C, of 5 pads only one is not allowed, and otherwise flies in a case like broom. Fixed on the steering wheel like normal, included are two sealing gum as long stretch Mount remains to be seen. Gift store put two labels, change, and nice))
super fast
Super! Huawei P 10 lite sedí přesně
satisfait
satisfait
Description. Delivery fast.
Delivery to the city of Vladimir 8 days. It is considered very quickly. Thank you gifts for…. Was very pleasantly surprised…
It is fast, but the store from the wrong size. Sent smaller
Merci, bien reçu
Super
Lenovo s660 in size S without clearly through the film sensor works, the quality is good.
super :-)
Product garnoї of. All adequately. IN Kiev priїhav for 10 dnіv. Taking the vіddіlennі Ukrposhta. Bravo for Samsung S9 in чохлі. The visotі ok, the товщині використав All delivery. The shirinі trohі вільного mіstsya zalishilos.
THIS GOOD.
good quality, fast shipping
normal case
5 x for redmi подошёл perfect, isnt button for mm short not home.
Для Редми 5 х подошёл идеально, разве что не хватает миллиметра для кнопки возврата "домой".
Great
very cool mount, drove and put. looks super. on the biggest size took only 5.2 "in case противоударном spacers and turns to complete all used and big. basically is worth your money. double packaging has! приехало москву quickly. buy satisfied, to store 5
wish. description with поточнее make, here i mistaken, outer size is you войдёт which size i thought it and tablet case.