SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crossbones (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crossbones.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gloves are good, the quality at this price is quite good, but..., it was not standard, there are no complaints to the store. The thumb is somewhat pressed in the girth, but the pinky is very loose, but this is not the essence, still in the form of a palm will take the form, in the girth of the Palm Butt (I wanted to) are carried. Palm 21.5 in the tension-took M, if more, would hang..., finger size, wrists-norm, came up. Well, Pinky, that was a pattern. Gloves do not spoil, comfortable. Seller recommend. Shipping fast 22.06-09.07
I did not regret it, I'll order more.
Gloves are not made of genuine leather, but very good quality, work with the phone, I 've been working in them for a week, I bought them for rubber, very much nothing.
Got it, thank you.
Excellent quality! Recommend
Thin soft skin, smells like skin. On the hand sits well, stretches a little. The size corresponds to the size grid. Recommend!
Fast. Good qulity.
Nice gloves! I am very pleased. Thank you for your cooperation!
I lock at tsyogo selling tsya gloves for another time. Duge yakisniy goods, certificate of shkira. In front of the gloves at the arc of a kind machine.
All class. It's been a while. Thing quality
Gloves just super
Super gloves. Very carefully stitched. And sit cool. Recommend!!!
So soft! Smell good! Perfect fit!! Recommended!!
Gloves are good, sewn well, smell of leather on the big arm L is too small, but the skin should stretch, came quickly to novosib, as a whole satisfied.
expedition very fast. Thank you. Article : :=)
Отличные перчатки. Посылка пришла очень быстро
пришло а срок,размер совпадает,я доволен,продавца рекомендую,спс
I don't believe the are true leather. But excellent quality and look.
Comfortable Quality excellent
The quality is excellent. For the first time in this store. Delivery fast. Seller recommend!!!!!⭐⭐⭐⭐⭐
Genuine leather, all as the pictures.
a genuine leather driving very sporty
Size fit exactly quality ex
Delivered quickly, sat on the arm
Good and highly recommend!!!
Super Fast shipping, DELIVERED. Fantastic!
Jestem bardzo zadowolony
Отличные перчатки. Доставка 10 дней. Рекомендую товар и продавца.
soft leather, nice, comfortable.
good quality good price giod delivery