SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crossbones (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crossbones.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Came almost a month to Vladimir. The description corresponds, nowhere torn, looks reliable. The only remark is the specific smell of the "warehouse" from the backpack itself, I think it will fade) I recommend the store.
Excelente
nice one
Быстро доставили. товар хорошего качества. большой обьем. для переноски горнолыжных ботинок то что нужно.
chegou em 20 dias o produto é excelente o material é melhor do que imaginei, perfeito parabéns
todo bien
Рюкзак приехал до Челябинска за 20 дней. Качество очень хорошее, все крепко прошито. Покупал большого размера (55см высотой), объем где-то литров 30.
Great like congratulations
Better than I expected, material good quality and arrived ahead of time.
Bag was less than looking at the photo. Quality, good canvas bag. Look at how after long use.
Мешок оказался меньше, чем выглядит на фото. По качеству, хороший брезентовый мешок. Посмотрим, как будет после длительного использования.
Excellent a trunk, please Well, tarpaulin thick. Shipping CDEK as usual on top-quickly and clearly. Recommend and will the gifts to friends hunters fishermen order more.
Bag High Quality
Order 2 time goods at the highest level and very fast came on 9 days before Fine recommend order more
All match the description. Looks reliable. Made with care. Pretty roomy. Great store, goes to meet, respond quickly. To Australia was sending 19 days. Super!
Very quickly came! Earlier the estimated time for a week! The store sent quickly. High quality product seams stitched high quality thick material! Very good!
As the product specification, sorry no rubber, take just the big size (much is not enough), the only thing that is the delivery of mail and in paragraphs dispensing cdek, so also the customs When the goods need you send SMS that need confirm sending passport details and ИИН, so also cdek not sent a message that the product can be picked up and he lay there for almost 10 days until I im not called
Matches The Description Taken very quickly for 3 weeks before the Republic Kalmykia
All the rules, thank!!!
Tiger soldier duffel bag lovely warmer found in the end but european travel bag travel bag due to buy light Europe the retail value of the many children in this bag lock for single hook it is the perfect bag for may not be there.
이거 군인 더플백이랑 비슷해서 살까말까했지만 유럽여행을 가서 여행가방때문에 구매했다 유럽은 소매치기가 많아서 이 가방에 자물쇠하나 걸고다니면 완벽한 가방이지 않을수가없다.
iic up to 25 days. the exterior is quite good but must check.
quality is excellent, recommend. more i expected, but in fact it kitbag. unlike soviet, the dense, strap soft and comfortable, вместителен more, fast and reliable clasp. in general, i am pleased. used to take марадерки instead of hunting, мелочевку to wear, добытую plus bird. try this season, think is excellent. 2,5 edge краснодарский in. the store and are excellent.
суперрррр quality!!! ожидала even, this can receive the goods that aliexpress good quality. true but long думала, it will faster. more ждала month!!!
ok
Nice product fast shipping thank you
good.
good.
quality is excellent, all like in description. size bigger order was to, though вместимый and average size, but still not enough. sportswear доя сойдет треню walk in easy to fold bag very easy.
отлично, выглядит больше чем на фото. Рекомендую.
отлично, выглядит больше чем на фото. Рекомендую.
отличное качество и огромная сумка)
а.уенный баул,качество,вместимость на высоте. рекомендую
very good backpack
come quickly, left santa...... 2 canvas backpack good week satisfied!))) it requests and husband buy now same as a messenger bag can be... after-stitched good.
дошло faster than expected, вьебись what quality, backpack 40l шмотки under huge dick my just go)
standards, not as догоню zip up))) head special not ломал))) quality super
come very fast! fabric is thick, quality seams. will enjoy! recommend!
figment the arrive Is the posted and good time
excellent backpack. sewn good, and as photo.
All very good, thanks!
like is backpack. roomy. stitched good. to store thank you
excuse the backlog tbc-, But i'm pretty According bringing bought.