SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crossbones (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crossbones.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pants of excellent quality are all as promised by the store. I'll send the photo a little later.
Pants I liked, came quickly, classic trousers with a high waist, now it's rare, do mainly with low waist and medium, leather real good, Soft. The store was wonderful answering quickly all my questions. Of the shortcomings, perhaps that the quality of the zipper could be better. To determine the size I did this: I measured my old pants that sit well on me, where the main dimensions are the width of the waist and the inner seam of the leg (inner seam) determining the length of the leg,-inner seam is not in the table it is necessary to ask the seller what length of this seam.
As usual, everything is fast, corresponds to the size and description. The store is good! The first time I ordered pants for the winter, I liked it very much! Now I ordered on a thin lining. Asked to increase the length of trousers, everything was done as needed. My height is 182, weight is 72 kg.
Approached normally, like leather ....
The goods are good. I recommend the store. Thank you very much.
I ordered a winter version, really warm. The skin is soft. Everything is super!
everything is fine, except pants was short, but store send me 5 pcs of leather, and now everything is OK. Thanks for seller, I can recomend
Satisfied with the order for all hundred, the pants are sewn in the size that I provided, from whole pieces of leather, there are no seams on the knees or anywhere else, I asked to put metal snakes this request fulfilled, so I recommend the store, by the way asked in the studio how much will it cost to sew trousers made of leather said 5000 p. /without material/so everything is obvious
Excellent. height 175.weight 65. the store is cool. helped with the size. I advise unequivocally
With thanks very satisfied with its order (leather pants) very beautiful and accurately matched the size, everything corresponds to my desires!
Excellent, sent quickly. The size approached, only with a length of miss-10 cm. Longer. The length is not short! You can cut. Now I will wear it, so that the figure is worn!!!
Thanks to the store for communication and participation. The skin is super, the cut is not bad, a small defect-pulls the lining.
Thank you very much received the parcel of leather pants super in size approached the store correctly showed what size is right thank you welcome attitude recommend seller.
article superbe il serai bon qu'il y ai des pantalons en cuir marron foncé et pourquoi pas des vestes de la même qualite
Шло около трех недель, все супер, подтверждаю материал натуральная кожа, пошив качественный.
6xl покупали на 52. Кожа тонкая, но натуральная. Сшиты брюки хорошо.
Excellent! Genuine leather. WITH lining. Before sending the store carefully specified sizes, result-pants fit perfectly, and the length is also. Definitely recommend seller.
Excellent leather pants.
Отличные кожаные брюки.
time will tell.
Посылка прибыла в Челябинск за три недели (на неделю раньше заявленного срока доставки), отслеживалась хорошо. Брюки соответствует описанию. Кожа тонкая, по виду- натуральная, сшиты брюки качественно, подклад из синтетики (подклад короче брючин на 5-7см, может быть для того, чтобы можно было подшить по нужной длине). Дополню отзыв по результатам носки. Пока покупкой супруг доволен.
super quality! moscow order received two weeks very fast. наиуральная ощуп very skin.
trousers good, подошли not sorry for the size. общались many store not like all but угадали. ушить try.
perfect fit size. size pictures provided cool store before shipping. i am pleased.
trousers excellent, comfortable. leather soft. quick-москву come to order in 27 days. flaw as leather smell, but, hope it will soon. russian size 6xl suitable for 50-52. shop satisfied. pants are great, comfortable. the skin is soft. the-came quickly moscow to order in 27 days. lack yet smell leather of the, i hope that it will pass soon but. russian fits 6xl size in 50-52. happily shop.