SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crossbones (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crossbones.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I like the goods so much, but why did the mow come from breaking? It's an outrage. And I think it's a little smaller in size. I have to do it again, but thanks for the product.
Excellent finish
Cool
+
Asked for a couple of links "as a gift"-did not report. It's good that everything came up normally.
Everyone is very pleased! Massive, qualitatively made. I advise the store! Everything was honest and fast! Respect!!!
The bracelet is excellent, took with a small margin was just.
Cool
Massive cool bracelet looks cool! Corresponds to the photo, came in a month in Belgorod.
Unexpectedly awesome zazka, for your money.
Super
perfect
Everything suits, I recommend. To Murmansk 18 days delivery .. Surprised)
Good! thank you!
Nice bracelet. The only downside that two links had to start themselves, which was not easy))
Really nice!!!
Class.
Браслет сделан хорошо!!! Смотрится отлично !!! на запястье 17 см. заказал браслет на 22.5 см. подошел идеально точь в точь !!! советую !!!
на фото красивее чем в живую
Крутий і якісний браслет. Треба брати з запасом, бо я наміряв руку 20 по таблиці, а замовив 22.5 і не прогадав.
Ok
Envío rápido a México... Producto de exelente calidad....
сталь спасибо продавцу
Perfekt!!!⭐️⭐️⭐️⭐️⭐️
PERFECT...
длина подошла, фотографии продавца соответствует браслету. Ехало почти месяц, отслеживалось паршиво.
Полное соответствие фото сайта. Сделано качественно .доставка Минск две недели.спасибо!
très beau merci
Заказали браслет 19.10, продавец отправил в этот же день. Получили в Иваново 30.10. Тяжелый, 86 граммов весит, брутальный, выглядит дорого. Посмотрим, долго ли прослужит. Рекомендую.
продавец крут, брослет качественный, доставка очень быстрая берите ребята
Great bracelet with extra parts. Everything ok
perfecto envío rapido
Доставка 2 недели, всё полностью соответствует описанию и фото.
Good product, nice quality
Perfecto !!!
Super Armband gute Verarbeitung jeder Zeit wieder
я доволен
Exactly as described. Great material and wrapped nicely.
Спасибо! Все соответствует заявленному! Продавец отличный!
Great quality, great service.
Супер, заказала в упаковке, как подарок эффектно смотрится. Заказ пришел быстро, за две недели. Продавец молодец
It is amazing , I completly love it, thank you very much
magnifique..
Gute Qualität, schnelle Lieferung. Gerne wieder!
Супер. В Тбилиси заказ пришел за две недели!!! качество отличное!!!
bracciale molto bello, che arriva con sacchettino di velluto e con anelli da aggiungere qualora fosse corto.
Самый лучший продавец на платформе AliExpress!!! Мега быстрая доставка, до Москвы за 9 дней!!!! Спасибо большое, всё очень понравилось. Маленький косячок, если пристегивать дополнительные звенья, то четыре черепа будут к верх ногами. Честно, не смертельно. Продавец прислал видеоинструкцию как увеличить длину.
nice
In 12 Tagen schon angekommen. sehr sehr gut verarbeitet. gutes Gewicht. sehr guter Verschluss. ich werde es mir nochmal kaufen, so zufrieden bin ich vielen Dank für das tolle Armband