SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crossbones (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crossbones.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It arrived slightly later than mentioned however that is to be expected with all this COVID going around. It works perfectly and arrived in good condition
Arrived all perfect, delivery super fast, all very well packed, congratulations to store and…
Very good quality, good shopping, all good
Excellent. I love it. Well wrapped,
Fast shipping. Complete set. Looks reliable and neat. I will check for performance-I will complement the review
Product same description super recommend store super fast shipping to Chile deliver within time 21 to 30 days.
Very good! Arrived, already tested here on the beach. Great camera!
Came faster than expected, corresponds to the description and characteristics. For such a price is quite.
Great. Very satisfied.
Thank you .. Item fit deskkripsi
The store quickly sent, the order came 3 weeks before Vladivostok. Packed qualitatively, hermetically, everything works fine. Recommend!
A hitch has been broken in the first use, the camera very well and fast shipping
Came right!!
very good.... high quality 1080 full hd 60frame
Arrived in good condition. Nicely presented in a zip-up box. Many extras. Includes a tiny manual which strains the eyes.
Product condition, no problem. Make pictures and videos with pictures very good. Excellent value for money. Delivery was very fast also arrived in 20 days. The picture Street was taken with it.
As description
Dovolno for 2 cedmizi to torza Parite si Snima Super
Very nice camera
일단 외형상으론 잘 온거 같은데 테스트는 아직.
en principio bien, comentaré luego de usarla.
Ha llegado muy muy bien embalado, dentro de las fechas marcadas por el vendedor, recomendable 100%
recebido em perfeito estado e bem embalado..chegou em 23 dias 1
A imagem da câmera é excelente, estou completamente apaixonada, debaixo da água a qualidade é ainda mais incrível, tem um app que conecta ao celular e nos permite gravar iniciando a ação pelo celular mesmo com a câmera em outro cômodo da casa
Very fast delivery ! Money worth action camera! good quality. Recommended! Would buy again!
все работает, качественно все сделано, комплектация очень богатая ,
no llego todo lo que compre pero al menos la cámara esta bien
cheguei em ótimo estado em 21 dias. ceará/Juazeiro do Norte
O produto é ótimo. Para quem não usa ela profissionalmente atende as necessidades muito bem. O único problema é que os arquivos salvo na eken são arquivos de formatado mov, ou seja, para que o vídeo seja assistido em qualquer outro aparelho é necessário efetuar a conversão. A foto não tem uma qualidade muito boa também. Tive um problema com a case da eken sobre o encaixe no suporte flutuante, tive que lixar o encaixe do suporte flutuante, pois ele era muito espesso para que o suporte da case entrasse. Fora esses detalhes de mal acabamento nos acessórios o produto tem uma qualidade boa de vídeo.
The parcel went exactly a month, did not track, the maximum set of pipets how much everything came. I will check in action ..
I arrive in excellent condition, but it takes a long time to arrive
Read more carefully, in the standard option, the camera comes without a box, and accessories in a separate bag. The parcel went very long more than 40 days, wanted to open a dispute, wrote to the store the seller replied quickly, I asked to wait and get patience I believed we got through the courier company zdec
It went long but it came
everything as described, very happy thanks.
Correct
Expédition très rapide 11j. Camera works well. Super deal. Video ok & sound also ok
Good camera, I'm happy
Everything is fine, courier delivery
Fast shipping very happy with the Product didn't expect me much thanks I recommend the store
Really well impacchettata! And looks very good! We put a little to arrive. There is an app?
Perfect, works by God
Thank u
Shipping speed good. Price contrast product good x2
It arrived within the delivery period. Well packed. It corresponds faithfully to the product offered.
Not tested yet
prodotto rapporto qualità ottimo. gli accessori sono per la maggior parte di buona fattura, le batterie assicurano almeno 1,5 ore di standby, almeno 45 min di registrazione continua. non do le 5 stelle solo perché il venditore non spedisce direttamente dall'italia...... sebbene indichi spedizione italia.... ad ogni modo arriva tramite epacket con gls ulteriori aggiornamenti quando avrò testato a fondo
Work well, but problems with light adjustment and wi-fi connection. Not sure about resolution.
Work well, but problems with light adjustment and wi-fi connection. Not sure about resolution.
Nice one!! Very quick delivery, and camera in a good quality
mükemmel ürün, fiyat performans için ideal olarak tanımlanabilir.Alacak olan arkadaşlara tavsiye ederim.Bunun dışında mağaza tarafından kısa sürede gönderilmesi de gerçekten takdire şayan.Kısa bir not : gümrükte maalesef gümrük vergisi ödemek durumunda kaldık.Fiyatı olabildiğince düşük göstermeniz gerekmektedir.Bunkonuda mutlaka satıcıyı uyarın.