SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crossbones (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crossbones.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Delivery is long, jacket norms!!
Everything corresponds to the description.
Second time I order a jacket, my father asked. He liked it. This time the parcel went for a long time, apparently because of the quarantine, but everything is OK! Thank you to the store!)
She is beautiful and good quality XL is perfect in me 70 kg 1.75cm
Quality is like normal. On height 189, weight 107 6 HL came just right, slightly free, from below you can pull up. The size corresponds to our 56-58, the growth of 5. the store will tell.
The store said fit, it turned out to be small. but the quality is good... cotton summer windbreaker, I will re-order
The jacket is excellent! Only the American stripes I immediately blown. The goods are much delayed on the way for reasons independent from the store, perhaps because of the coronavirus epidemic, but he was in contact with me and answered my questions along the way, extending the buyer's protection period. In general, I'm happy: cut and style in combination with the color of khaki my preference!
The color is darker than in the photo, and so everything is fine. Height 179, weight 75, took 2XL, came up.
Very long delivery, 1 month 20 days. Other things reached Samara for 2 and 3 weeks. I took a beige color, but came light brown with an orange shade. M size guessed thanks to reviews. On the height of 170 cm and the weight of 70 kg XL most that. But men who have a pregnancy for 4 or even 6-7 months. Add 2,3, and 4 sizes. The jacket is narrow in the waist, designed for slender. I wear L. In general, the material is good, for dry and cool weather. I thought buttons and on it klépki, this is also a minus. On the collar there is no petlichka as in the photo. I'll steam the cracked shibrons.
The jacket, as desired, really liked the son, the size in size, the size grid corresponds. The store is well done, without delays, I recommend.
Sewn normally.
The size approached, ordered 6 XL = 54 our.
Everything is super. Class. Recommend!!!
Jacket arrived safely. Very comfy and fits perfectly.
Deputy jacket! How glad we are that she has come! Hung in Singapore for 2 months! The delivery time was extended and communicated with the store. Perfectly fit the jacket in size, although the husband adjusted little for the period of self-insulation, even buttoned))) for work, and for everyday life in exchange for a denim. Thank you very much
The jacket is good, for cool weather is perfect. The store is polite, sociable, prompted with the size. The only very long waited, the jacket came to the Moscow region 2 months after the order, I had to even extend the time of protection, I did not even hope that it would come at all. Well, I think it's about the covid-19 epidemic. And so, in general, satisfied.
Jacket fire, 12 years old wore camel Activ, similar to cut, the quality is not inferior
super produit a recommandé !!! tres bonne qualité !!!
Very good
No hanging loop! There's one in the pictures, but not on the product. Liars! Pretty mad about it. Also the bottom around part is stiff, no elongation possible. It would have been a lot more confortable with a little elastic in it. Other than that, it looks and feels great. And exactly my size. For 171cm and 65kg I chose XL and it was great.
качественный товар.
Very good!
pequeña de cintura lo demás bien
produto excelente!!! ficou um pouco grande !! 1.74cm 74kg XL...! L seria o ideal...
Very good quality, fast shipping, thank you :)
otimo produto vendedor muito atencioso e entrega rápida em 22 dias em.sobral ce
For uk size Medium = XL
Tökéletes, az eladó készséges volt a méret kiválasztásánaál, pontosan olyan, amit elképzeltem.
Tökéletes, az eladó készséges volt a méret kiválasztásánaál, pontosan olyan, amit elképzeltem.
Estou satisfeito com o atendimento.
Estou satisfeito com o atendimento.