SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crossbones (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crossbones.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very kind store!!
the fit is good. thanks
Satisfied with the shoes . Everything exactly corresponds to the description and the sizes specified in the table. (41(Russia)=26.5 cm=42 (Europe)=10 (USA)) the quality of the product is excellent. 2018.10.24 sent, 2018.11.13 received.
Quality product. Very fast delivery 10 days. The store is very conscientious and polite, wonderful communication, can rely on him to choose a number. I am very pleased. I recommend. If I could give 10 stars.
좋은품질입니다
Товар дошёл довольно таки быстро. Качество хорошее. Продавец рекомендовал размер 44, но я взял 43...и прогадал. Ничего страшного, продам, а пока закажу сапоги. Рекомендую.
Боти klasnі rozmіr on tablitsі pіdіyshov іdealno. S Zahist: жорстковаті heel I toe. For mista I малокубатурки pіdіyde! Materіal viklikaє dovіru, pіdoshva not trimmed, nadіyus dosch vitrimaє
Good shoe. Do remember not or this waterproof is.
Tawara preshol bistro. Kachastva is excellent. Advice take one size or two more shtoby Naga breathed. The Seller is helpful.
Excellent shoes
пришёл goods on time goods feels good. i like size 41 .. великоват little number 9 but the store .. feet померить convinced подошёл table size 10 in total, 5 .. .. ordered and is in запакованы without box cellophane probably so 2 put just .. to seller best for gift sticker on the tank and some some shoes фигню натирало understood not to place where i as seller .. .. nice and change ppc косается feet foot recommend.
perfect!
Всё отлично, по размеру связывался с продавцом, подсказали какой брать. Пришло быстро, качество на уровне!
ありがとうございました。
классные туринговые боты. точно как на фото. продавец общительный. перед отправкой уточнил размер в см. отлично сидят на ноге. сегодня целый день ездил в +25, в них не жарко. доставка быстрая. я доволен.
Very Good Quality THX
Best boots, very good quality and good saler
good goods good store. all is very fast. thank you.
100 %
size size store wrote it advised to take, подошли clearly everything, thank you, quality super, too fast shipping
Good shop, Fast shipping
порадовало look like very sports sneakers statement. protection is. ладышки heel toe finger from подлиннее was if it would markups super. size 45 29 cm took me what not жмет none top really super like. there others shoes used to take photo before they are so ie presses top very finger fingers must be flat. excellent in my opinion sneakers.
A class quality! Good price! Recommended!