SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crossbones (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crossbones.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent, thanks!!!
Thank you. The order came on time. In principle, the protection is normal, weak for motocross, but for the bike and rollers will go. There is no reflective insert on one knee.
The goods are good. Recommend.
Needs to be made of heavier and more durable materials in order to provide protection. These are light and small.
The pads quite small and made of light material. I was expecting them to be heavier and made of more durable materials in order to provide more protection.
Beautiful!! As picture
Not dotarlo
I'm very satisfied
All OK
Protection is so-so.
At first glance quite high quality
polecam
I liked it. Comfortable. Height 176
It's just about what you'd expect from 14€ protective pads. They're pretty flimsy and the strap is literally just velcro, but for the money it's good. If you intend to use these for riding an actual motorcycle, please consider something more premium. I wouldn't trust these for anything close to 40km/h. For something casual like rollerblading or skateboarding these will do fine.
Good
Protection is soft, very easy to scratch. For a light Velo-Enduro will go.
Bien, cumplen
The order came very quickly to the Sverdlovsk region. Paid on May 7, he was at the post office on May 25. The kit is light enough (407 grams) and certainly not for a motorcycle. For rollers, great and other not very fast will go. I took it for the monocall. In general, OK.
Ok
todo correcto, buen producto, calidad / precio = 10
Всё нормально. Долго шёл
Всё нормально. Долго шёл
простые и надёжные
Класс всё понравилось
todo perfecto calidad precio ,y me llegó en. 10dias
super slow delivery to Russia. about 3 months. crazy
super slow delivery to Russia. about 3 months. crazy
Ürün çok hızlı geldi kalite olarak tartışılır iş görür
Все как на картинке! Пришло за 2 месяца.
Muy cómodo, ajusta bien tanto con ropa como sin ropa, tiene detalles reflectantes
всё круто всё норм пришло как обещали. пластик пластичен не крохкий.
Ist für kleine Menschen. Ich bin 1,83m, da ist es etwas knapp.
Ist für kleine Menschen. Ich bin 1,83m, da ist es etwas knapp.
Хорошие.Подошли на рост 168.липучки с двух сторон надо соединять,не очень удобно застёгивать на себе.
за эту цену очень хорошо брал для хоккея (любительского)
всё норм, в орёл за 16 дней. колени супер сидят, а вот в локтях не очень удобно....
по размерам подходит.слабоваты,для вела пойдет.продавец огонь!все четко сделал.
Заказ пришел через 35 дней (Марий Эл, Россия). Качеством товара довольны.
Заказ пришел через 35 дней (Марий Эл, Россия). Качеством товара довольны.
ürün güzel tavsiye ederim teşekürler 15 günde elime ulaştı
good, I like it!
ürününün kalitesi orta düzey iş görecek sağlamlıkta ve kullanışlı
The quality is superb for the price and the shipping time is great - halfway around the world in just 14 days!
The quality is superb for the price and the shipping time is great - halfway around the world in just 14 days!
Perfect. Good quality. Thanks.
впринципе норм, немного торчали нитки а так в общем норм