SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crossbones (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crossbones.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
not order пришёл
cool, заказывал the last year, now the quality is better and overall потолще fleece (in my opinion)
Excellent! Thanks!
14 days Home, Is buy the second time, fashion quality Is excellent volveré a buy this store.
figment According as described. super fast delivery. happy buy. soft and warm.
son satisfied, all good
goods not come returned money. thank you
all ok. came латвию through 18 days package. straight stitching. store not общались, but all ok. i do not lover scarves, баффами пользуюсь so. head put on all. thin (summer) winter греет not special, warm nose will now;)
came send, отслеживался track! даволен пошивом quality and very! store to recommend this!
thinner than expected, as well as сойдёт
not расцветка-минусов of bright such as the photo, голимая synthetic fabric thin, not приятна touch. no other claims and quality shipping
good product. fina good stitched DESIGN like fabric. as picture. free shipping selling Dio a gift. good detail. recommended 100x100 fast Shipping
our goods, шёл, packed well.
good
fabric thin made not neat and edge. super rest
excellent quality, it is fast!
заказывала братишке! like it
bandana,-synthetic straight synthetic thin fabric but))))
normal, color bright, but not processed and edge fabric very delicate
nice scarf
baf excellent! quality is good! thank you store!
our goods
received the goods two weeks. PM108 заказывал, print excellent, no problem. thank you store! p.s consorted not the seller
to russia walking long present несильный smell, not cut flat edge, and meets all good but overall description, so no claims, received the like that
goods come. отслеживался track, to store
delivery fast, quality standards, a pair of ordered, put gift.
excellent buff warm! шёл moscow to 4 weeks. отслеживался track. quality very сжит fleece, great piece synthetic stretch, rich bright and print. the cool weather on it. excellent scarf tube. good quality very and fast shipping.
шла month. stretch well, pretty bottom fleece warm. would like, pattern quality was more to
thank you! like buff son of! дошло fast!
fast delivery and excellent найс quality no smell
excellent bandana
Everything ok, thank you store!
ok přišlo rychle-pěkné
excellent, fast shipping not заказываю first time. slim stretch part is well, fleece touch. put the store gift. photo visible. satisfied all in
заказываю four times, all standards, match quality prices. dress-yourself scarves children wear such уговаривать need capped and throat, not сползают :) slightly larger 3-х shipping weeks invested шарфам ordered 4-ем to bracelet gift
really son. thank you.
good quality. has been written later than a little but has come.
bandana good
cool piece заказывал similar, first part показалось warm that small but then like normal. good годится hiking universal and general ski piece.
all ok
Really good bandana came very quickly
Neproshity edge. if not flash disperse on the skin. the store is not sociable.
good quality
The quality is good, warm part is soft and pleasant to the body, has a seam. thin part stretches well seamless. fast delivery 20 days
The quality is good. Shipping to екь 3 weeks. thank you!
Good figment, had come to chile, But mail was not able to notify me promptly, but it almost a month later!
Fast shipping and good quality product
Very thin
well thank you
Thank you